Terms of Service

1. About these terms

Andre is run by SolarAI Pte. Ltd., a company registered in Singapore (“SolarAI”, “we”, “us” or “our”). These terms cover your use of Andre: the website and web app at andreai.design, the Andre plugin for SketchUp, and the other services we provide as part of Andre (together, “Andre”).

By creating an account, signing in, buying a plan or credits, or using Andre, you agree to these terms. If you already had an Andre account before we first published these terms, they apply to you from when we tell you about them, by email or in Andre. Our Privacy Policy explains how we handle personal data. If you don't agree to these terms, please don't use Andre.

If you use Andre for an organisation, such as your practice or your employer, you confirm that you have authority to accept these terms on its behalf. In that case, “you” means both you and that organisation.

Some parts of these terms work differently for consumers. You're a consumer if you're an individual using Andre mainly for purposes outside your trade, business or profession.

The plan, credit and promotion details shown to you when you buy or sign up for them also form part of this agreement.

2. Who can use Andre

• You must be at least 18 years old.
• You must be able to make a binding contract, and the laws that apply to you, including sanctions laws, must not bar you from using Andre.
• Each account is for one person. To work with others, invite them to their own accounts rather than sharing a sign-in.
• If we've closed your account for breaking these terms, don't create a new one without our permission.

3. Your account and security

You can sign up with an email address and password, or with your Google account. Keep your account details accurate and up to date.

• Keep your password, sign-in links and SketchUp plugin tokens secret, and don't let anyone else use your account.
• You're responsible for what happens under your account, unless it happens because of a failure on our part.
• We recommend turning on two-factor authentication in Settings → Password. It's optional, but it makes your account much harder to take over.
• If you think someone else has got into your account, change your password (or your Google password, if you sign in with Google), sign out your other sessions in Settings → Session, revoke any SketchUp plugin tokens you're not sure about in Settings → SketchUp, and tell us at hello@andreai.design. Signing out other sessions doesn't revoke plugin tokens.

4. Team workspaces, sharing and files

You can use Andre on your own or with others in a team workspace. Each team workspace has one owner, who manages its plan, its billing and how many credits each member may spend. The owner can give members roles that decide what they can do, such as inviting people, managing members, or creating and editing projects. Depending on their role, some members can open every project in the workspace, while others see only the projects they own or have been given.

Most work made in a team workspace stays with that workspace. If you leave a workspace, are removed from it, or delete your account:

• projects you own in that workspace pass to the workspace owner;
• the canvases and renders you made in the workspace's projects stay there for the team;
• you lose the access your role gave you, including to the workspace's credits.

This is about who can use the work in Andre. It doesn't change who owns the rights in it: that's between you and the workspace owner. You let us keep storing that work and showing it to the workspace, under the permission in “How we use your content”.

If you delete your account, your comments are deleted, along with everyone's replies to them, and so are the text and reactions you added to canvases. Your personal projects (those outside team workspaces) are deleted with your account.

You can also share a single project with other people. A project in a team workspace can be shared with roles such as Designer, who can edit, or Guest, who can view and comment. A personal project can be shared for viewing and commenting only. You can also create public links to 360 panoramas. Anyone who has a public link can view the panorama until you revoke the link in Settings → Shared links, or delete the project or canvas it comes from.

Files and their addresses. Renders, the pictures and videos you add to canvases, and SketchUp captures are stored at long, random web addresses. Anyone who has a file's address can open the file, so share those addresses with care. Pictures and videos are often stored exactly as you upload them, so they can keep details saved inside the file, such as where a photo was taken. Files attached to a project's Design Brief are different: they're private to the people who can open the project.

Removing a picture from a canvas doesn't delete the stored file. Uploads are deleted when their project is deleted, unless a copy of the project, a saved preset or a 360 link still uses them. Renders are deleted when you delete them, in History or on their project's Summary page, or when their project is deleted. Small thumbnails of renders and videos stay until you ask us to remove them, and a deletion can occasionally fail. Our Privacy Policy has more on files, links and the details photos carry.

5. The service, AI engines and changes

Andre turns sketches, SketchUp views, photos and written prompts into images, 360 panoramas and video, and lets you organise and share that work in projects. To do this, Andre sends your requests to AI engines run by third-party providers.

• Engines change. Providers update, reprice and withdraw their engines, sometimes at short notice. So the engines in Andre, what they produce and how many credits they use can change, and we may retire an engine, for example when its provider stops offering it.
• Features change. We may add, change or remove features. If we remove something important that you've paid for, we'll tell you in advance where we reasonably can. If a change leaves you significantly worse off, you can leave with a refund, as “Changes to these terms” explains.
• Beta features. Some features are labelled beta, preview or early access, or are offered only to some accounts. They may be incomplete, may change or may be withdrawn, and we provide them as they are.
• Limits. To keep Andre working well for everyone, we set limits, such as how many requests you can make in a period, file sizes and canvas sizes. We may change these limits.
• Availability. We work to keep Andre available, but it can be interrupted by maintenance, problems at our providers, or events outside our control.

6. Your content and AI outputs

Your inputs stay yours. Inputs are what you put into Andre: sketches, SketchUp captures, photos, drawings, documents, prompts (typed or spoken), comments and anything else you upload or write. You keep all the rights you have in them.

Outputs are yours to use. Outputs are what Andre produces for you, such as images, panoramas, video and text. We don't claim them: whatever rights we have in your outputs, we transfer to you. In these terms, “your content” means your inputs and your outputs.

You must use outputs lawfully and in line with these terms. Some AI providers also set rules for how their engines' results may be used, and those rules apply to you too. Our Privacy Policy names the AI providers we use, and we'll tell you which one runs any engine if you ask.

What we can't promise about outputs. Your outputs may not be one of a kind: the same engines serve many people, so someone else may get a result much like yours. Outputs may be inaccurate (see “Renders are visualisations, not professional advice” below). And in many countries the law may not protect AI-generated images by copyright in the way it protects human work, so you may not be able to stop others from copying them.

You need the rights to what you upload. Only upload material you have the right to use, including your clients' drawings, plans, photos and documents, and anyone else's work, logos or likeness. If you put personal information about other people into Andre, such as a client's name or a site address, you're responsible for being allowed to share it with us.

7. How we use your content

The permission you give us. To run Andre, we need to store, copy, process, send and show your content. You give us permission to do that anywhere in the world, without payment to you. The permission covers only what we need to run Andre, keep it secure, support you and improve it. That includes, for example, sending your inputs to the AI providers that run your requests, showing your work to the people you share it with, making previews and thumbnails, and recording how the app is used, including what's on your screen such as prompts and renders, so we can find problems and improve Andre. The permission isn't exclusive: you remain free to use your content and to let others use it.

This permission ends when your content is deleted from Andre. Some copies can outlast that: copies the law requires us to keep; copies that stay for a time in backups, logs, recordings or our providers' systems; small thumbnails of renders and videos, which we remove when you ask; and any stored file whose deletion fails. Our Privacy Policy describes them. If you find a file still online after you've deleted it, tell us and we'll remove it. Work in a team workspace stays with the workspace, as explained above, and so does this permission for that work.

We don't train AI models on your content. We don't use your inputs or outputs to train AI models. The providers that run your requests receive your content in order to produce your outputs, and handle it under their own terms; our Privacy Policy has more detail.

We don't check everything people create on Andre. But our team may see your content:

• in recordings of how the app is used, which can show your prompts and renders, and which we use to fix problems and improve Andre (our Privacy Policy explains them);
• when helping with a problem you report, or looking into a fault in Andre;
• when building and testing new versions of Andre, which use the same data as the live app;
• when investigating a possible breach of these terms;
• when the law requires it.

8. Renders are visualisations, not professional advice

Andre makes pictures, not designs to build from. Renders, panoramas and videos are AI visualisations. They can get scale, proportions, structure, materials, colours, lighting, products and details wrong, and they can show things that couldn't be built or wouldn't meet building codes or planning rules.

Outputs are not professional advice. Nothing Andre produces is professional design, engineering, planning or compliance advice, and it doesn't replace drawings, calculations, surveys or approvals from qualified professionals.

Check before you rely on them. Review every output before you rely on it or show it to anyone. Don't present a render as a photo of a real or finished building, or as an exact picture of what will be built, where that could mislead your clients, buyers or the authorities. You remain responsible for your professional work and for what you show your clients.

Say when an image is AI-made, where the law requires it. Where the law requires you to say that an image or video was made or changed with AI, say so clearly. In the EU, for example, this applies to realistic images or video of real people, buildings or places that could pass as real.

9. Acceptable use

Use Andre lawfully and with respect for others. Don't use Andre, or help anyone else use it, to:

• create, upload or share anything illegal, or anything that promotes illegal activity;
• infringe anyone's copyright, trademarks, privacy or other rights, for example by uploading another firm's drawings, photos or plans without permission;
• make realistic images or video of real people without their consent, including deepfakes, or other deceptive content designed to pass as real;
• create any sexual content involving minors, or anything that sexualises minors;
• create sexually explicit content, or content that promotes violence, hatred, terrorism or self-harm;
• harass, threaten, bully or demean anyone, including in comments;
• remove, alter or hide watermarks, content credentials or other marks showing that an output was made with AI, where that could mislead people;
• spread malware, or disrupt, overload or try to break into Andre or anyone's account;
• test Andre's security without our written permission;
• scrape or bulk-copy Andre, or content you have no right to, by automated means, except through tools we provide, such as the SketchUp plugin (saving your own work is fine, as long as it doesn't overload Andre);
• reverse engineer, decompile or copy Andre's software, except where the law allows this despite these terms;
• get around credit charges, spending limits, usage limits or plan rules, for example by opening extra accounts to collect free credits;
• sell, rent or resell access to Andre, your account or credits without our written agreement;
• break the usage policies of the AI providers that run your requests (our Privacy Policy names them).

AI providers may refuse requests that break their own rules. When that happens, the step fails and its credits are returned to you.

If you break these rules, we may remove content, block requests or limit features. If a breach is serious or repeated, we may also suspend or close your account, as “Suspension and termination” explains.

If we remove your content, or limit, suspend or close your account, we'll tell you what we did and why, unless the law stops us. If you think we got it wrong, reply to that email and we'll look at it again.

Reporting content. To report content that you think is illegal, breaks these rules or infringes your rights, email hello@andreai.design with:

• the link to the content, or where it is in Andre;
• why you think it's illegal, breaks these rules or infringes your rights;
• your name and email address (you don't have to give your name if you're reporting child sexual abuse material);
• a statement that you believe your report is accurate and complete.

We'll confirm we've received your report, look at it carefully and promptly, and tell you what we decided. We may remove content that is reported to infringe someone's rights, and close the accounts of people who infringe repeatedly.

10. Plans and payments

Andre has a Free plan, paid monthly subscriptions and one-off credit packs. What each one includes and costs is shown in Settings → Plan & Billing and on Stripe's checkout page before you pay. For a team workspace, the workspace owner buys and manages the subscription.

• Payments. Stripe processes our payments. You enter your card details on Stripe's checkout page, so your full card number never reaches our servers. Stripe's own terms and privacy policy may also apply. Our Privacy Policy explains what Stripe tells us about a payment.
• Automatic renewal. A subscription renews automatically every month. We charge the payment method on file at the start of each period until you cancel.
• Cancelling. You can cancel at any time with Manage subscription in Settings → Plan & Billing. Cancelling stops the next renewal. Your plan stays active until the end of the period you've paid for, and then moves to the Free plan. Credits already in your balance stay, and nothing is deleted.
• When a team workspace's paid plan ends. A team workspace that has had a paid plan loses shared editing when that plan ends. People who were given a project they don't own can still view and comment on it, but can't edit or render in it until the workspace has a paid plan again. The workspace owner, its Admins and Managers, and each project's Project Lead keep full access.
• Deleting your account doesn't cancel your subscription. You'd keep being charged, so cancel first. If you've already deleted your account and are still being charged, email us at hello@andreai.design. We'll cancel the subscription and refund every charge made after you deleted your account.
• Refunds. Payments are non-refundable, except where these terms say otherwise (for example in “Suspension and termination” and “Changes to these terms”), where the law requires a refund, or where we decide to give one. If a payment is refunded or reversed, for example through a chargeback, we may remove the credits it paid for.
• Consumers in the EEA and the UK. If you buy as a consumer and live in the European Economic Area (EEA) or the UK, you can cancel a subscription within 14 days of first subscribing, or a credit pack within 14 days of buying it, and get a full refund. To cancel, email us at hello@andreai.design within those 14 days and say what you bought. You can use the model cancellation form at the end of these terms, but you don't have to. We'll refund you within 14 days of hearing from you, and remove the credits the purchase added, as far as they're still in your balance.
• Failed payments. If a payment fails, we'll email you and give you 14 days to update your card. Your plan's monthly credits aren't added while the payment is unpaid. After 14 days, a team workspace loses shared editing, as described above, and we may move the account or workspace to the Free plan. A failed payment doesn't delete your work.
• Taxes. We don't add tax at checkout today, so the price shown is the price we charge. If we start collecting a tax such as GST or VAT, checkout will show it before you pay. If you buy for a business and the law makes you account for tax on the purchase yourself, such as VAT, that's your responsibility.
• Price changes. We may change our prices. Before a new price applies to your subscription, we'll tell you and give you reasonable time to decide. The new price starts at your first renewal after that time has passed. If you don't want to pay it, cancel before that renewal.

11. Credits

Credits are how you pay for work in Andre. A run can include several steps, such as a render followed by an upscale, and each step uses a set number of credits depending on its engine and settings. The editor shows what a run will cost before you start it. Credits for a step are taken when the step starts.

• No cash value. Credits aren't money. They can't be exchanged for cash, sold or transferred to another account, except where the law requires otherwise.
• How long credits last. Unless Settings → Plan & Billing or the checkout page shows a different rule when you buy, credits from packs and the credits your plan adds each month don't expire while the account or workspace that holds them stays open. Unused credits stay in your balance, including after your plan ends. Free daily credits are different: each day's allowance is for that day only and doesn't build up.
• Team credits. Credits in a team workspace belong to the workspace. Members spend them within any limits the owner sets.
• No surprise charges. Andre doesn't bill you for usage beyond your credits. If you don't have enough credits for a step, it won't run.
• Corrections. If credits are added to or taken from your balance by mistake, we may correct your balance.

Returned credits come back as credits, not money. In the rare case that Andre can't return them automatically, the run is flagged for us to correct. If your balance still looks wrong, contact us at hello@andreai.design.

12. Free plan, free credits and promotions

Andre has a Free plan. We may also offer free credits, trials, discounts or other promotions. The amount and rules of each are shown where we offer it. Unless we say otherwise, each promotion is one per person. You may have more than one account, for example one for work and one for personal projects, but don't open accounts just to collect more free credits. Free credits can't be exchanged or transferred.

We can change, limit or end the Free plan and any promotion at any time, including for accounts we believe are misusing it.

13. The SketchUp plugin

The Andre plugin for SketchUp sends views of your SketchUp models to Andre and shows your results inside SketchUp; our Privacy Policy lists everything it sends. You may install and use the plugin, but only with Andre and only while you have an account. This permission is yours alone: you can't pass it on, and we can take it back. These terms apply to your use of the plugin.

• The plugin connects to your account with a token you create in Settings → SketchUp. Treat the token like a password: anyone who has it can use your account through the plugin, even after you change your password or sign out other sessions. The plugin keeps the token on your computer, so revoke it in Settings → SketchUp if that computer is lost or shared, and revoke any token you no longer use.
• Don't modify, redistribute or sell the plugin, or use it with any service other than Andre.
• We may update the plugin, and older versions may stop working with Andre.
• SketchUp is a product of Trimble Inc. You need your own SketchUp licence, and Trimble's terms apply to your use of SketchUp.

14. Our intellectual property and your feedback

Apart from your content (your inputs and outputs), Andre and everything in it, including its software, its design, the presets and templates we provide, and the Andre name and logo, belong to SolarAI or to those who license them to us. These terms let you use Andre as they describe. They don't give you ownership of Andre, or the right to use our name, logos or brand without our written permission.

Some parts of Andre include open-source software, which comes with its own licence terms.

Other companies' names and logos. SketchUp, 3ds Max, the names of the AI engines Andre offers and their makers' logos belong to their owners, including Trimble, Autodesk, Google, OpenAI, ByteDance, Black Forest Labs and Kuaishou. We show them only to say what Andre works with; that doesn't mean those companies endorse or sponsor Andre.

Feedback. If you send us ideas or suggestions, we may use them freely, without paying you or owing you anything.

15. Suspension and termination

You can leave at any time. Cancel any subscription first, then delete your account in Settings → Delete account. Deletion is permanent. It removes your personal projects with their canvases and renders, the comments you wrote with the replies under them, the text and reactions you added to canvases, your presets, your profile and settings, and your credit balance. Projects, canvases and renders in team workspaces stay with the team. Download anything you want to keep before you delete.

If you own a team workspace, you can't delete your account while you own it. Andre doesn't let you close a workspace or hand it to someone else yourself, so email us at hello@andreai.design and we'll help.

If you've already deleted your account and are still being charged, email us too. We'll cancel the subscription and refund every charge made after you deleted your account.

Some records remain after deletion, such as a workspace's records of the credits you spent from its pool, a record that your account was deleted, and copies our providers keep for a time, such as Stripe's payment records. Our Privacy Policy lists what deletion removes and what it keeps, and why.

We may suspend or close your account if:

• you seriously or repeatedly break these terms;
• we need to, to protect Andre, our users or others from harm, fraud or a security risk; or
• the law requires it.

We may also stop offering Andre altogether. If we decide to, we'll tell you at least 30 days before Andre stops, so you can download your work. A failed payment on its own isn't a reason to close your account: we move you to the Free plan instead, as “Plans and payments” explains.

Where it's reasonable, we'll tell you before we act and give you a chance to fix the problem or download your work. We may act without warning if a breach is serious, if a warning would create a risk, or if the law prevents us from warning you.

If we close your account because you broke these terms, unused credits and any remaining subscription time end without a refund, unless the law requires one. If we close your account when you're not at fault, or stop offering Andre, we'll refund the unused part of any subscription period you've paid for and the price of pack credits you bought and haven't used. Credits that came free or with a plan aren't refunded this way.

16. Third-party services

Andre works with services run by other companies, such as Google sign-in, Stripe for payments, SketchUp, and the AI providers whose engines produce your outputs. When you use them, their own terms and privacy policies may also apply.

We're responsible for how we use these providers to run Andre. We're not responsible for third-party services themselves, such as their own terms, their availability or what they do outside Andre, or for websites we link to but don't run.

17. Disclaimers

Andre is provided “as is” and “as available”. To the fullest extent the law allows, we make no promises about Andre beyond those in these terms. In particular, we don't promise that:

• Andre will always be available, uninterrupted, secure or free of errors;
• outputs will be accurate, complete, unique or fit for your purpose, or won't infringe anyone's rights;
• any engine, feature or result will stay available;
• content stored in Andre can never be lost, so keep your own copies of anything important.

We exclude all implied terms and warranties, such as those of satisfactory quality, fitness for a particular purpose and non-infringement, as far as the law allows. If you're a consumer, the law where you live may give you rights that these terms can't take away, and nothing in these terms affects them.

18. Limitation of liability

To the fullest extent the law allows:

• Some losses we don't cover. We aren't liable for lost profits, revenue, business, clients, goodwill or data, or for any indirect loss (a loss that doesn't follow directly from what went wrong), whatever the cause.
• Our total liability is capped. For all claims about Andre or these terms together, SolarAI's liability is limited to US$100 or what you paid us for Andre in the 12 months before the event that led to the claim, whichever is more.

These limits don't apply to liability for death or personal injury caused by our negligence, for fraud, or for harm we cause on purpose, or to any other liability the law doesn't let us limit. If you're a consumer and the law where you live doesn't allow some of these limits, they apply to you only as far as that law allows.

19. Claims against us caused by you

This section covers claims other people make against SolarAI because of:

• your inputs, or how you use your outputs;
• your use of Andre in breach of these terms; or
• your breach of the law or of someone else's rights.

You'll pay us back for the losses and reasonable costs, including reasonable legal fees, that such a claim causes us. We'll tell you about the claim promptly and let you take part in defending it.

If you're a consumer, this section applies to you only as far as the law where you live allows.

20. Governing law and disputes

These terms, and any dispute about them or about Andre, are governed by the laws of Singapore.

If you have a problem with Andre, please contact us first at hello@andreai.design, as most issues can be sorted out quickly. If we can't settle a dispute within 30 days of you telling us about it, either of us may take it to the courts of Singapore. Only those courts can decide it, except as set out below.

If you're a consumer, you keep the protections that the law where you live gives you and that a contract can't take away. You may also be able to bring a claim in the courts where you live. If you live in the EEA or the UK, we'll bring any claim against you only in the courts where you live.

Nothing in this section stops either of us from asking a court for urgent help, such as an injunction, to protect their rights.

21. Changes to these terms

We may update these terms, for example when we change Andre or our plans, or when the law changes. The date at the top of this page shows when they last changed.

If a change could matter to you, for example because it takes away a right or adds a cost, we'll tell you by email or in Andre, with reasonable notice before the change takes effect. Changes needed for legal or security reasons, or that only cover new features, may take effect sooner.

If you keep using Andre after a change takes effect, the updated terms apply to you. If you don't agree with a change, stop using Andre and cancel your subscription before the change takes effect.

If a change leaves you worse off, you can leave with a refund. If a change to these terms, or a change we make to Andre (such as removing a feature you pay for, or a big rise in how many credits a step uses), makes things significantly worse for you, tell us within 30 days of the change taking effect. We'll end your subscription and refund the unused part of your current subscription period and the price of pack credits you bought and haven't used.

Changes don't apply to disputes that began before they took effect.

22. General terms

• Whole agreement. These terms, the plan, credit and promotion details shown when you buy or sign up for them, and any separate written agreement you've signed with us make up the whole agreement between you and SolarAI about Andre. If a signed agreement with us conflicts with these terms, the signed agreement wins.
• Transfer. You may not transfer your rights or obligations under these terms without our written permission. We may transfer ours, for example as part of a merger or a sale of our business, and we'll tell you if we do.
• Invalid terms. If a court finds part of these terms invalid, the rest still applies.
• No waiver. If we don't enforce a term straight away, we can still enforce it later.
• Events beyond our control. We're not responsible for delays or failures caused by events we can't reasonably control, such as outages at our providers, network failures, natural disasters or government action.
• Notices. We'll send notices to the email address on your account or show them in Andre. Send notices to us at hello@andreai.design.
• Third parties. Only you and SolarAI can enforce these terms; no one else has rights under them.
• Export and sanctions. Follow the export control and sanctions laws that apply to you when you use Andre.
• Language. These terms are written in English. If we provide a translation that differs, the English version applies, unless your local law requires otherwise.
• After your account closes. These parts keep applying: payments you owe, the permission you gave us for work that stays in a team workspace, disclaimers, limits on liability, claims against us caused by you, and governing law and disputes.

23. Contact us

Andre is operated by SolarAI Pte. Ltd., Singapore.

For questions about these terms, help with your account, legal notices, cancellations, or to report a problem, abuse or content, email hello@andreai.design. The same address takes privacy questions and requests about your data; our Privacy Policy explains your rights.

This address is also our point of contact under the EU Digital Services Act, for users and for authorities. You can write to us in English.

24. Model cancellation form (EEA and UK consumers)

If you're a consumer in the EEA or the UK and want to cancel a purchase within 14 days (see “Plans and payments”), you can copy the lines below into an email to hello@andreai.design and fill them in. You don't have to use this form: any clear message saying you want to cancel works.

• To: SolarAI Pte. Ltd., Singapore, hello@andreai.design
• I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:
• Ordered on:
• Name of consumer(s):
• Address of consumer(s):
• Date: